Customer Support & Help Center

1. Profile & Photo Management

• How to complete all 8 profile steps: Navigate to your Dashboard and select "Edit Profile". Complete each tab (Basic, Education, Religion, Family, Preferences).
• Photo review timeline: Uploaded photos are reviewed by our moderation team within 24 hours to ensure modesty and authenticity.
• Private Photos: You can toggle any photo to "Private" so only members you approve can view it.

2. Phone Verification & OTP

• OTP not received? Ensure your Pakistani (+92) or international number is entered in correct format. Wait 60 seconds before requesting a new code.
• Why phone verification matters: Phone verification blocks automated bots and fake spam accounts, maintaining genuine family profiles.

3. Privacy, Safety & Blocking

• How to block unwanted members: Click "Block" directly on any user’s profile or in messaging. They will immediately lose access to contact you.
• Reporting suspicious activity: If anyone asks for money, uses inappropriate language, or appears fake, report them immediately.

4. Memberships & JazzCash Payments

• Payment processing: Upgrades are processed securely via JazzCash. Activation is automated upon successful transaction callback.
• Subscription status: View your active plan, duration, and expiration in your account settings under Subscriptions.

Operating Hours

Monday – Friday: 9:00 AM to 6:00 PM (Pakistan Standard Time)
Saturday: 10:00 AM to 2:00 PM
Sunday & Public Holidays: Emergency Safety Reviews Only

Urgent Safety Escalation

For reports of financial scams, impersonation, or harassment, visit our dedicated reporting desk for expedited 24-hour review.